Frequently Asked Questions | Phoenix Pads India
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Frequently Asked Questions

1. Menstruation

Adolescence refers to that transitional phase between childhood and adulthood in a person’s life. This period is characterized by a plethora of physical, psychological and emotional changes.
A combination of physical changes such as height and weight gain, development of sexual organs and characteristics that ensure the maturation of a child into an adult is termed as puberty. It is during this period that adolescents reach sexual maturity and become capable of procreating.
At the onset of puberty, girls usually have their first vaginal bleeding, which over time becomes a regular occurrence. The onset of this regular cycle is termed as menarche. Girls start menstruating somewhere between the ages of 9 and 16 and continue to do so till their early 50’s.
Women have hundreds of eggs in their ovaries at any given time. Every month, in response to reproductive hormones – mainly estrogen and progesterone – a woman's womb gets ready for pregnancy.
Once every 21-40 days, an egg is released by the ovary, travels through the fallopian tubes and reaches the uterus. The inner lining of the uterus, called the endometrium forms a soft, cushiony layer made up of several minute blood vessels in anticipation of an embryo in case the egg is fertilized by a sperm.
If fertilization does not occur, there is no need to retain the uterine cushion as there is no embryo to nourish and protect. Dropping progesterone levels serve as a cue and the uterus sheds the cushiony blood vessel lining which flows out of the vagina as the menstrual flow.
The time between the first day of a menstrual period and the beginning of the next one is referred to as a menstrual cycle. Usually, a typical cycle lasts for 28 days. However, this differs from person to person and can last anywhere between 22 and 45 days.
On average, a menstrual period lasts somewhere between 3 and 7 days. This varies from person to person.
Scientific studies reveal that on an average, a woman can lose anywhere between 30 and 90 ml of fluid which constitutes both of blood and mucosal tissue over 3-7 days of menstruation.

2. Sanitary Pads

It may seem like you bleed a lot during your period, but most girls normally lose between 4 and 12 teaspoons of blood during an average period. Generally, it’s a good idea to change your pad at least every 4 hours. In the first days of your period, you may bleed more heavily and need to change it every 2-3 hours.
Phoenix Pads offers Heavy Flow, Medium Flow and Pantyliner in one packet. Length of Heavy Flow pad is 320mm, Medium Flow is 290mm and Pantyliner is 180mm.
First, draw the pad from the disposal pouch. Then, release the paper backing to expose the adhesive, and place the pad on your underclothes so that the adhesive sticks to the underwear. Finally, wrap the wings of the pad around the underside of your underwear to secure it firmly.
Every Phoenix pad comes in a disposal pouch. Draw the fresh pad from the disposal pouch, and then enclose the used pad inside it to dispose it off for a hygienic disposal.

3. pH Self Test Card

Make a point of testing your pH, especially if you notice itching, irritation, an unusually strong odor, or greyish-white discharge.
Press the pH strip to the inside wall of your vagina for a few seconds. Then compare your strip to the accompanying color chart to read your results. If your pH is higher (more alkaline) than normal, go ahead and treat with a pH balancing gel or consult a doctor.

4. Order Cancellation and Refund

If you wish to cancel your order, you just need to drop an email to care@vakrangi.com within 24 hours of placing the order. You will receive an email confirming the cancellation of your order in 24-48 business hours. The money will be refunded as per the payment mode within 5-7 working days of the confirmation. Please note that no cancellation will be allowed after 24 hours of placing the order and orders that have already been shipped from our side cannot be cancelled.
The refund takes 5-7 working days to be credited from the date of cancellation of the order. If you still have not received it, please drop an email at care@vakrangi.com and we will look into it. Rest assured, the money will be refunded to you.

5. Shipping

Any order takes about 5-6 working days to get delivered from the date of placing the order. If your order has still not been delivered in the stipulated time, please drop an email at care@vakrangi.com and we will make sure you get your order at the earliest.
A shipping charge of INR 50 is applicable for orders of value lesser than INR 500. For orders above the mentioned amount, shipping is absolutely free.
Unfortunately, we do not accept Cash on Delivery.

6. Returns

We are sure you will love Phoenix Pads, but we understand that you may have different preferences. However, given that Phoenix Pads is a hygiene product, we cannot accept product returns, should you be facing any issue with the product, we would be glad to assist you with the same.
We have taken sufficient care to ensure that your product is delivered to you without any damages. However, if you do receive your delivery in a damaged condition, kindly write to us at care@vakrangi.com and we will ship you a new pack after verifying the damages, without any additional charges.
Note: Any replacement request for damaged goods should be sent to us within 24 hours of receiving the order.